Most orders are shipped within 48 hours, pending any credit card verification. Shipping times may vary, but rest assured we work our hardest to get your order shipped as quickly as possible. Please note, we do not ship on the weekend or holidays. Two-Day and One-day shipping timelines also do not include weekends. 

CARRIER DELIVERY

• Guerilla Choice jewelry sent with “Carier DHL", "WanbExpress” and usually takes 4-10 business days.

• To be sure and know when your product will arrive, they will be given a traking number to track your order

• Your purchase will be dispatched in less than 2 days unless the order includes items available in Pre-Order. If the item is only available for Pre-Order, the information will be provided in the product page.

General Delivery Information:

Delivery times are for in stock products only.

All deliveries are tracked and some must be signed for.

Please be aware that UK public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process.

Please note we are unable to deliver on Bank Holidays.

Hand Packaged Orders

Every order is hand packaged with care and love.
Your jewelry pieces will come protected in our Guerilla Choice  leather pouch and GC box.

You will also receive a silver polishing cloth and personal thank you card inside the parcel.

All of our deliveries are carbon neutral.

We currently offer FREE international shipping for every country - Worldwide

We charge $23.99 for express delivery which takes up to 3-7 days. 

• Will I be charged duties and taxes?

  Europe; United States, United Kingdom, Australia, Canada, Switzerland, Germany, Croatia, France, Italy and Norway: No taxes or duties will be charged upon delivery.

  If you’re purchasing from any other country, please note that If applicable, customs fees, added VAT and country of destination handling fees are the receiver's responsibility and may vary from country of destination.

RETURN:

30 Days Return Policy

As a small business, we care about our customers' experience. Every customer is special and important to us, that’s why we accept all international returns within 30 days of the purchase date. All the products must be unused and undamaged upon return with original packaging intact.
Kindly note that due to hygiene reasons, we don’t accept any exchanges on pierced earrings. 

Please carefully read our product description before purchasing! If you have any questions regarding any products from our store, please feel free to email us, we would be more than happy to help address your questions.

Return Shipping Fees

Please note that we don't reimburse return shipping fee! The return shipping fee will be at the buyer’s expense.

Return Process

Please send your product return request to hello@guerillajewelry.com with:
- Your full name
- Your reason for product return
- Product photo

Once approved, please return the product and provide us with the return shipment’s tracking number.

Order Refund

Once we receive your returned product, we will process your order for refund within 48 hours.

Defective or Incorrect Product

Kindly note that we carefully inspect all our jewelry pieces before dispatching them. If in the unlikely event that you receive any faulty piece from us, we sincerely apologize.

Please let us know within 48 hours after receiving your order and we will send you either a replacement or store credit.

TRACKING ORDERS

MISSING PACKAGE THAT SHOWS AS DELIVERED

• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
• See if someone else accepted the delivery
• Verify the shipping address
• Look for a notice of attempted delivery

WE DO NOT DELIVER

We currently do not ship to the following countries: Aland Islands, Bouvet Island, Christmas Island, Cocos (Keeling) Islands, Comoros, Cuba, Falkland Islands (Malvinas), French Southern Territories, Guernsey, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Iran, the Islamic Republic Of, Isle Of Man, Jersey, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Lao People's Democratic Republic, Mayotte, Mongolia, Myanmar, Nauru, Netherlands Antilles, Nigeria, Niue, Norfolk Island, Pitcairn, Russia, Saint Helena, Saint Pierre And Miquelon, Sao Tome And Principe, Sint Maarten, Solomon Islands, South Africa, South Georgia And The South Sandwich Islands, South Sudan, Suriname, Svalbard And Jan Mayen, Tanzania, the United Republic Of, Tokelau, Tuvalu, United States Minor Outlying Islands, Western Sahara

FOR ALL OTHER QUESTIONS

Please contact us at our email address - hello@guerillajewelry.com