REFUND POLICY

30-Days Return/Exchange Policy

Customers may request a return or exchange within thirty (30) calendar days from the date of confirmed delivery of the Product. The delivery date is determined by the tracking information provided by the shipping carrier. Requests submitted after the thirty (30) day window will not be accepted under this Policy, except where required by applicable mandatory consumer protection law.

Guerilla Choice online shop does sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all jewelry detailed described on our website before placing your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

- Gift cards

- Custom & Personalized Jewelry

Items that have been resized, engraved, or otherwise customized at the Customer's request.

Certain items are designated as final sale and are not eligible for return or exchange under any circumstances, except where the Product is confirmed to be defective.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved following inspection, the Company will initiate a refund to the original payment method used at the time of purchase. Refunds will be processed within seven (7) to ten (10) business days from the date of approval. Please note that the time required for the refund to appear in your account may vary depending on your financial institution and may take up to an additional five (5) to ten (10) business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@guerillajewelry.com

Return Service Procedure

• To request a return, please contact our customer service. One of the reps will follow up with you via email with instructions. If you require assistance, please email us at hello@guerillajewelry.com. If it is a quality issue, please provide an order # and attach clear photos of the items that represent the issue.

• Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
• The returned item should be kept in its original condition in which you received them in.
• Return address (Please contact customer service for the return address)
• Please make sure you provide us the tracking ID# and receipt after you return.

Exchanges (if applicable)

The products must be in perfect conditions and show no evident signs of being used, or else no return will be carried out.

All returns must be:

• Unworn
• Have no signs of wear or damage
• In its original condition with tags still attached (if any)
• In all original packaging (box and pouch included)

Guerilla Choice will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Guerilla Choice has the right to deny a return and have the item re-shipped to customers.

Shipping

Original shipping fees paid at the time of purchase are non-refundable unless the return is due to a confirmed defect, fulfillment error, or transit damage for which the Company bears responsibility.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Unless the return is due to a confirmed defect, fulfillment error, or transit damage, the Customer is responsible for all return shipping costs. The Company does not provide prepaid return shipping labels for standard returns or exchanges initiated at the Customer's discretion.

The Company will cover all return shipping costs for confirmed defective or incorrectly fulfilled items. Return shipping instructions will be provided upon confirmation of the defect claim.

Right of Withdrawal

Under EU consumer law, you have the right to withdraw from your order within 14 days of receiving your last item, without giving any reason.

To exercise this right, contact us at hello@guerillajewelry.com.

Exceptions - Custom & Personalized Jewelry Custom-made and personalized jewelry pieces are exempt from the right of withdrawal, as they are made to your individual specifications and cannot be resold. This exemption applies under Article 16(c) of EU Directive 2011/83/EU.

If you exercise your right of withdrawal, the Company will reimburse all payments received from you, including standard delivery costs (but not any supplementary delivery costs arising from your choice of a different type of delivery), without undue delay and no later than fourteen (14) days after the Company has been informed of your decision to withdraw. Reimbursement will be made using the same payment method used for the initial transaction unless you expressly agree otherwise.

The Customer must return the Product to the Company without undue delay and no later than fourteen (14) days after the withdrawal notification. The Customer bears the direct cost of returning the Product unless the Company has agreed to bear those costs.

Return shipping costs are at the customer's expense unless the item is defective or incorrect.

Posting your return or exchange

Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service.

Upon receipt of a returned Product, the Company will conduct a quality inspection within three (3) to five (5) business days to verify that the item meets the return eligibility conditions. The Customer will be notified by email of the outcome of the inspection. Please email us at hello@guerillajewelry.com if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.

Guerilla Choice reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

Contact Information

For further information, you can contact Our Customer Services email: hello@guerillajewelry.com