Help Center

• Your purchase will be dispatched in less than 2 days unless the order includes items available in Pre-Order. If the item is only available for Pre-Order, the information will be provided in the product page. During holidays and sales please allow an extra day for us to be able to handle all incoming orders.

• General Delivery Information:

  • Delivery times are for in stock products only.
  • All deliveries are tracked and some must be signed for.
  • Please be aware that UK public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process.
  • Please note we are unable to deliver on Bank Holidays.
  • Our GC Gift Packaging will be added at checkout for $0.
  • All of our deliveries are carbon neutral.
  • We ship all products worldwide for FREE with option "Standard Shipping" for express shipping we charge $23.99

Europe; United States, United Kingdom, Australia, Canada, Switzerland, Germany, Croatia, France, Italy and Norway: No taxes or duties will be charged upon delivery.

If you’re purchasing from any other country, please note that If applicable, customs fees, added VAT and country of destination handling fees are the receiver's responsibility and may vary from country of destination.

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency. 

Credit card or Debit Visa Card 

If you have a Guerilla Choice account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards at this time.

Guerilla Choice reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks. 

Paypal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Guerilla Choice site.

KlarnaUS: We offer the option to pay in 4 interest-free installments or to pay the full amount within 30 days of purchase between $35 and $4000.

Canada: We offer the option to pay in 4 interest-free installments, for orders between $35 and 4000.

UK: We offer the option to pay in 3 interest-free installments or to pay the full amount within 30 days of purchase, for orders between £35 - £1000.

For installment payments, your 1st payment is taken out the moment your order is placed. Kindly note that if your automatic payment fails and you do not provide updated card details, Klarna may charge you a late fee per installment. Klarna will send you email reminders before an installment is removed from your account. You’ll also be notified via email if your payment was unsuccessful.For further questions on your payments, you can reach Klarna’s Customer Service team directly!

1. • United States
   • Canada
   • United Kingdom

You can select your preferred payment method at checkout.

• Cash on Delivery is not  available in any country.

As a Guerilla Choice client, you're entitled to a 60-day return/exchange window once you receive your package.

If you received a free item with your order please note that the promotion applies on purchases above a certain threshold.If you're interested in receiving a full refund, please return all the items you've received.

Your 100% satisfaction is important for us. We offer a 60-days Return & Exchange Policy.

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email guerillachoice@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 7-15 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.