REFUND POLICY

30-Days Return/Exchange Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Guerilla Choice online shop does sell based on our excellent designs and proven reliability. So the quality is guaranteed. Also, we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all jewelry detailed described on our website before placing your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 

- Gift cards 

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@guerillajewelry.com 

Return Service Procedure

• To request a return, please contact our customer service. One of the reps will follow up with you via email with instructions. If you require assistance, please email us If it is a quality issue, please provide an order # and attach clear photos of the items that represent the issue.

• Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
• The returned item should be kept in its original condition in which you received them in.
• Return address (Please contact customer service for the return address)
• Please make sure you provide us the tracking ID# and receipt after you return.

Exchanges (if applicable) 

The products must be in perfect conditions and show no evident signs of being used, or else no return will be carried out. 

All returns must be:

• Unworn
• Have no signs of wear or damage
• In its original condition with tags still attached (if any)
• In all original packaging (box and pouch included)

Guerilla Choice will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Guerilla Choice has the right to deny a return and have the item re-shipped to customers.

Shipping 

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Posting your return or exchange

Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service.

Parcels will be processed 1-5 working days of receiving the return/exchange. Please email us at hello@guerillajewelry.com if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.

Guerilla Choice reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives. 

Contact Information

For further information, you can contact Our Customer Services email: hello@guerillajewelry.com